Refund Policy

We want you to shop with confidence. This policy explains when you're eligible for a refund and how to request one.

Eligible for Refund

• The code has not been redeemed and is returned within 14 days of purchase.
• The code is faulty or does not match the product description.
• You were charged in error (duplicate or failed delivery).

Not Eligible

• Codes that have already been redeemed on a platform.
• Gift cards or memberships purchased for the wrong region (where the region was clearly stated).
• Requests made more than 14 days after purchase.

How to Request a Refund

Open a support request with your order number and a short description of the issue. Our team responds within 24 hours and will replace the code or process a refund based on eligibility.